04 · Inquiry handling

Win the Work

Give every inquiry a clear, timely path toward a booked conversation.

Stop losing inquiriesSee all pricing

What you get

Most marketing stops at the inquiry. That's usually where the money leaks. Win the Work is the inquiry-handling engagement: your customer records set up properly, every inquiry captured and routed from every channel you run, follow-up messages written for you and sent automatically, a clear way to separate serious inquiries from poor-fit ones, and booking that lands on your calendar with the full history attached. You close the work — that stays your win. We make sure nothing slips before you get to it.

Included

  • Your customer records set up properly, connected, and documented
  • Every inquiry captured and routed, from every channel you run
  • Follow-up messages, written for you and sent automatically
  • A clear way to separate serious inquiries from poor-fit ones — agreed with you
  • Booking that lands on your calendar with the full history attached
  • A clear view of where every inquiry stands, and where they slip away

Outcomes we target

  • No inquiry lost between channel and calendar
  • Serious inquiries reach the right person, fast, with context
  • Poor-fit inquiries handled respectfully without draining your team
  • A clear view of where opportunities slip, so you can fix it

How it runs

Week 1 · Map

Every channel that produces inquiries, mapped end to end. Where they land, who handles them, where they slip.

Week 2 · Build

Records, routing, follow-up messages, qualification rules, and booking — set up in your accounts.

Week 3 · Handover

Live cutover, training, and a documented playbook. You own everything from day one.

Best for

  • Businesses that get inquiries but lose too many before the first conversation
  • Teams whose CRM is out of date, out of sync, or unused
  • Founders who don't want to hire an inbound sales coordinator yet

Not for

  • Businesses without any inbound inquiry volume yet
  • Teams looking for full-time sales rep replacement

FAQ

What tools do you use?

Tools you control — typically a CRM, a scheduler, and an automation layer. We work with what you have or recommend a stack based on cost and fit.

Do we need our team to do anything after handover?

Only what you already do — talk to serious inquiries. Follow-ups, routing, and qualification run themselves.

Is there ongoing cost?

Software costs, if any, are agreed in advance and paid from your accounts at cost. We don't mark them up.

Tell us your goal. We’ll tell you where we’d start.

Tell us what you sell, who should buy it, and where you want to be in a year. Within two working days, we’ll send a short recommendation covering where we would start, what the work would include, and the likely investment.

Talk to Broachly →

Written by the people who would do the work.